Receptionist - Rheumatology Outpatients

Employer Norfolk and Norwich University Hospitals NHS Foundation Trust. Site:
Norfolk and Norwich University Hospital. Town:
Norwich. Salary: £24,465 per annum (Yearly). Closing: 08/02/2026 23:59. Interview date: 16/02/2026.

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually, many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards. We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.

At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact on our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging.

We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Rheumatology is very excited to have the opportunity to advertise for a receptionist and we want to hear from YOU!

Who are we?

The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard-working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi-disciplinary team to strive for excellence in patient care.

Please view the attached job description for full details of the post, and refer to the job specification when submitting your application. At NNUH, we offer services such as on-site childcare and cafes and shops to support local populations. Our staff have the opportunity to become ‘Freedom to Speak Up’ guardians. We support flexible working to encourage a healthy work/life balance.

We have teams across the hospital to support staff, such as Workplace Health and Wellbeing. Other benefits include our NHS pension scheme and annual leave entitlement. Our hospital is one of the largest employers in Norfolk with a team of 8,000 staff. Join us and be part of something great.

We would love for you to join us. You are the future of the NNUH. What are you waiting for? – apply now!

Interview date: 16 February 2026

The post holder will deliver a high-quality reception and support service within the Rheumatology Outpatients Department. It is essential to have effective communication skills when liaising with patients, relatives, the general public, and a diverse range of multi-professional staff both internal and external to the Trust.

The candidate will serve as the first point of contact for all appointment bookings and will liaise with relevant clinicians as appropriate. It will also be the administrator's responsibility to…