Acute Floor Administrator

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Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £24,937 - £26,598 per annum, pro rata Salary period Yearly Closing 01/02/2026 23:59

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in.

We’re proud to be a Disability Confident Employer (Level
3) and a Veteran Aware Trust.

We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

As part of our commitment to access for all, please see the different ways you can access the application form: (Use the "Apply for this Job" box below)._ts=1

We look forward to receiving your application and the start of your journey with UHSussex.

This role is a front line administrative and reception position, where positive, caring, and supportive interactions with patients are key. You will provide an efficient and effective service to the new Acute Medical Unit, managing a regular intake of patients arriving at the department with a variety of medical issues.

Good communication and inter-personal skills are essential, interacting with tact, diplomacy, and resilience as you manage the arrival of patients and relatives within the Acute Medical Unit.

Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.

Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.

To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.

To take clear and accurate messages and ensure prompt delivery to the appropriate person.

To escalations to team leader issues which require intervention.

Responsible for effective shift handover.

The post holder is the first point of contact for the patient and must be able to judge the situation. Can multi-task and be able to work under pressure. Be able to answer complex and sensitive enquires both in person and over the telephone.

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent…