BT Typing Secretary

Location: Birmingham

Pay: 13.42 - 31.37 per hour (depending on shift pattern)

Contract: Temporary to Permanent

Start Date: 26/01/2026

Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)

Training: Full-time for 4 weeks (100% attendance required)

Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations.

Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.

Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.

Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries phone number removed , and other essential communication channels.

Communicate calmly and empathetically under pressure.

Your ability to type fast and accurately ensures accessibility and safety for thousands of people.

Typing speed: 50+ WPM with 98% accuracy (tested during application)

Clear, empathetic communication skills

Ability to stay composed in emotionally challenging situations

Critical thinking and process adherence

Choose from two 4-week rotating rotas:

Option 1: 6:00-17:00 (two weeks), then 12:00-23:00 (two weeks)

Option 2: 8:00-19:00 (two weeks), then 12:00-23:00 (two weeks)

Includes some weekend rest days. Training may include evenings.

Competitive pay + overtime opportunities

Full paid training & career progression

Access to Blue Arrow training portal

Pension scheme & 28 days paid holiday

Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.

We are proud to be an inclusive employer. Applications from all backgrounds are welcome.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.