HairLab- Hair Cutting Specialist

Overview

Description

Final date to receive applications: 15 February 2026

Department: Hairlab

Location: Brighton Hairlab

Compensation: £28,000 / year

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement “a hard day’s work deserves a fair day’s pay” is one we are proud to commit to in the UK.

As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

The magic behind the Lush Hair Lab

Committed to assembling a team of skilled specialists, we hold a deep appreciation for the artistry of hairdressing and believe in empowering our stylists to showcase their unique talents. We aim to create a diverse team that reflects the broad range of our products and caters to all hair types, fostering an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons.

We take pride in providing an exceptional salon experience, tailoring services to meet the unique needs of each client’s hair and scalp. We focus on one-on-one attention to achieve authentic results, educating clients about hair and scalp health, and leaving them feeling fabulous inside and out. Our primary objective is to offer an enriching and educational journey for clients.

Hours available: 32 hours per week

• Minimum SVQ/NVQ Level 2 in Hairdressing or equivalent experience in the Industry
• Minimum 2 years of experience running a column, or able to demonstrate why you should be considered
• Having an established local client base is beneficial but not essential
• Able to present up-to-date skills and techniques
• High-level skills across the cutting sector; passion for hair cutting and styling
• Exceptional customer service skills, including careful communication and consultations
• Organised and punctual approach to salon life
• Professional and client-focused
• Open to further training in the Lush Hair Lab way
• Experience in educating others in your specialist field is desirable but not essential

• Learn and provide Lush Hair Lab services; perform full client journey including consultation, product choices, hair washing, cutting and styling
• Collaborate with clients to carve out their true hair identity; build rapport and share knowledge
• Educate clients on what they need to create the style and effect at home
• Maintain a supportive working environment and contribute to effective communication within the team
• Maintain standards of personal and workspace presentation, cleanliness and hygiene
• Assist retail sales and provide 5-star consultations on the shop floor when not with clients
• Support shops and attend events to promote new hair care products or service launches
• Use specialist skills to support the Lush PR team in promoting the Lush Hair Lab
• Demonstrate can-do attitude and attention to detail
• Share Lush’s buying stories, ethics and product knowledge throughout the customer journey
• Be confident and decisive to ensure the client feels safe in expert hands
• Motivated and driven with openness to new approaches to hairdressing

What you’ll get

You will receive complete training from our team of Product Experts and Hair Stylists with the correct tools and guidance on all things Lush and Lush Hair Lab. You will be an ambassador for the Lush Hair Lab, demonstrating excellent customer service, product knowledge, consultation skills and education for hair and scalp.

Salary and Perks: At Lush Hair Lab, we offer a guaranteed base salary of at least £28,000 per year for a…