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Senior Credit Controller

Job in City, Vale of Glamorgan, Wales, UK
Listing for: Portfolio Credit Control
Full Time position
Listed on 2026-01-12
Job specializations:
  • Finance & Banking
Salary/Wage Range or Industry Benchmark: 28000 - 30000 GBP Yearly GBP 28000.00 30000.00 YEAR
Job Description & How to Apply Below
Location: City

Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development!

THE ROLE

With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment.

day to day responsibilities
  • Take full responsibility for your own daily call schedule of overdue client accounts
  • Handling payment and service queries principally by telephone, but also by email and letter
  • Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records
  • Processing debit/credit card payments
  • Liaising with Client Experience and Client Retention departments.
  • Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments
  • Review old debtor balances with team members, and come up with an action plan to reduce overdue balances
    • WHAT YOU BRING TO the TEAM
  • Accountability for the overall performance of the team
  • Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
  • Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
  • Preference for picking up the phone and speaking to clients over emailing them
  • To ensure a high level of attendance and punctuality
  • Ambitious with the determination to succeed
  • Enthusiastic approach to coaching and development
    • BENEFITS
  • 25 days' holiday, plus bank holidays
  • Day off on your birthday
  • Cash plan for you (and your children, if any)
  • Holidays increase after 2-and 5- years' service
  • Contractual sick pay
  • Private medical insurance after 5 years' service
  • Pension Plan and Life Insurance
  • Pension plan contributions increase after 5- and 7-years' service
  • Holiday season bonus after 3 years' service
  • Profit share scheme
  • Season ticket loan scheme
  • Cycle to work scheme
  • Access to Employee Assistance Programme
  • Company incentives, access to discount schemes
  • Social sessions on the last Friday of the month with free food and drink
  • Free 24/7 onsite gym

    • 50474

    BRR3

    INDCC

    Position Requirements
    10+ Years work experience
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