Parts Supervisor

Scot JCB is looking for an experienced Parts Supervisor to join our team in Muir of Ord. As a Parts Supervisor, you will be responsible for the day‑to‑day running of the Parts Department, selling to construction and agricultural businesses, and satisfying customer equipment requirements for parts across a range of JCB, Horsch, K‑Two, Valtra and other machines for repair, service or maintenance.

This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.

Who are we? Scot JCB Group consists of Scot JCB, Scot Agri and Stewart Plant Sales. Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years, operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world‑class service.

• Respond to enquiries via phone, email and in person in a timely manner
• Chase parts, create Techwebs and follow up while ensuring the best outcome
• Promote and proactively sell parts to meet customer needs
• Ensure customer collections and dispatches are dealt with quickly and efficiently
• Support our Warranty team by answering enquiries, ensuring accurate storage for warranty returns and return of goods to suppliers when requested
• Support your team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
• Organise shifts, cover and transport for the team
• Ensure all parts are invoiced, allocated to jobs or processed immediately
• Maintain safety standards and implement company policies and procedures
• Conduct risk assessments
• Sign team timesheets
• Load and unload deliveries
• Pick, pack and put away stock
• Build and maintain strong relationships with our customers
• Assist HR with recruitment and employee relations processes

• Relevant experience within the agricultural/plant industry, car industry or similar
• The ability to prioritise tasks and work well in a busy environment
• The ability to work with all different types of people in a fast‑paced environment
• A good understanding of the importance of excellent customer service and building rapport with customers
• Good working knowledge of Microsoft applications
• Attention to detail
• Flexible and positive attitude with an outgoing approach to work
• Friendly and approachable manner to assist internal and external customers
• This is not a reactive order‑taking role; you must be comfortable selling and upselling proactively face to face and by phone

• Competitive salary reviewed yearly
• 39‑hour basic working week and competitive overtime rates
• Parts bonus scheme
• Average holiday pay to reflect overtime worked
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Employee Assistance Programme – free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• Dealer and in‑house training

• Mid‑Senior level

• Full‑time

• Repair and Maintenance