Operations Scheduler

Operations Scheduler
- Anglian Water Network

We are seeking a skilled and proactive Operations Scheduler to join our team, supporting the delivery of essential wastewater services on our Anglian Water network.

• Salary £33,000 per annum dependent on experience (pro-rata'd)
• 4 on 4 off Shift Pattern - 5.30am-5.30pm
• 24 Days holiday
• Pension scheme
• Death in service
• Ongoing training and professional development
• Opportunity to work with a leading water utility network

This role is central to the coordination of our Tankering works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight time frames.

• Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
• Develop and maintain efficient tankering schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
• Monitor the delivery of planned tankering works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
• Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
• Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
• Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance programmes effectively and safely.
• Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
• Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism, minimal disruption, and in line with Anglian Water’s Customer Vision.
• Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.

• Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
• Strong understanding of customer service principles and a passion for delivering excellent experiences.
• Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
• Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
• Confident using scheduling and work management systems.
• Strong communication and relationship-building abilities.
• A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
• A team player who contributes to a positive working culture and high-performing teams.

The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please