3rd Line Engineer

Location: Newingreen

3rd Line Engineer – Managed Service Provider (MSP)

Location:

Kent (office-based with some client site travel)

Hours:

Full-time, Monday to Friday

Iconology Ltd is a Kent-based Managed Service Provider (MSP) delivering modern, reliable, people-focused IT services. We are recruiting a 3rd Line Engineer to strengthen our senior technical capability and maintain continuity, quality, and technical leadership across our client environments.

About the role:

As a 3rd Line Engineer, you will act as the final technical escalation point within the business. You will resolve complex, high-impact technical issues, deliver infrastructure and cloud projects, mentor other engineers, and help shape technical standards and improvements across the company.

Key responsibilities include:

- Acting as the final point of technical escalation
- Resolving complex, high-severity, or business-critical incidents
- Performing advanced diagnostics across cloud, server, network, and security platforms
- Delivering infrastructure, cloud, and security projects end to end
- Conducting root cause analysis and recommending long-term fixes
- Providing technical leadership and mentoring to 1st and 2nd Line engineers
- Contributing to technical standards, documentation, and continuous improvement
- Working closely with senior leadership on technical decisions and risk
- Liaising with vendors and third parties where required

About you:

- Significant experience in an MSP or multi-client IT environment
- Strong technical capability across Microsoft 365, Azure, Windows Server, networking, and security
- Confidence diagnosing complex, multi-layered issues
- Experience delivering infrastructure or cloud projects
- Clear written and verbal communication skills
- A professional, supportive approach to mentoring and teamwork
- Full UK driving licence and ability to travel to client sites when required

What we offer:

- A stable MSP environment with clear processes and expectations
- A role with real ownership and technical influence
- Company-funded training and certification support
- Clear progression opportunities
- Full-time role based in Kent

For more information about working at Iconology, please visit:

How to apply:

Your application should include:
- Your CV
- A short covering letter outlining:

* The role you’re applying for

* Your relevant experience

* Why you’re interested in working at Iconology
- You’re welcome to include any additional supporting information you feel is relevant (for example, certifications or examples of recent work)

Please submit your application as instructed on this advert or to