IT Business Coach

About Us

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK.

Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.

Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all.

We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.

Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.

Role Overview

An exciting opportunity has arisen within Leep Talent to join our ever-growing team of coaches. Your overall goal within the business will be coaching and development of apprentices through the ICT Apprenticeship Standards while tracking/supporting & driving their progression through the apprenticeship journey. You will work alongside the employer to develop the plans for how and when the on-programme and end-point assessments will be delivered and assess the apprentices progress towards the development of their knowledge, skills, and behaviours.

You will be working alongside several other coaches on the same pathway who work to support & share best practices with each other & provide guidance where necessary. You will also work closely with the Head of Service Delivery, Internal Quality Assurance, Quality and Sales teams to establish effective ways of learning to improve learner satisfaction and success rates.

The role will require you to adapt to different ways of working and establish individual learning needs and identify best practices and bring individualism and personality to a standardised course. This role will entail predominantly one to one coaching with apprentices. Leep Talent have harnessed the latest technologies to provide a remote learning product that means our learners can benefit from all our training and development programmes wherever they are.

We are currently delivering a remote model of learning; however, the role can also involve field work visiting the apprentices on their employment sites and getting to know the environment they are working in.

Key Responsibilities

• Provide 1-to-1 coaching and mentoring to ICT apprentices throughout their programme
• Support learners in developing ICT troubleshooting and technical support skills
• Guide apprentices in diagnosing issues using appropriate tools and methodologies
• Help learners interpret technical documentation and system specifications
• Support apprentices in applying security policies and best practice
• Coach learners on communicating technical solutions to customers and stakeholders
• Encourage continuous professional development and technology awareness
• Support apprentices in testing, documenting and escalating ICT issues
• Work with employers and apprentices to plan projects aligned to the apprenticeship standard
• Monitor learner progress and set targets to support successful completion
• Support apprentices with portfolio development and End Point Assessment preparation
• Record…