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Job Description & How to Apply Below
DC/DA Specialist
Location:
Leeds (Hybrid - 2 days in office, 3 days from home)
Office Address: 2100 Thorpe Park Gardens, Century Way, Leeds LS15 8ZB
Pay Rate: £15.23 per hour
IR35 Status: PAYE
Hours:
37 hours per week (8am-4pm or 9am-5pm), Monday to Friday
Start Date:
ASAP
Duration: 12 months
Training:
Week 1: 2 days in-office training
Week 2: 2 days in-office training
Remaining days:
Remote training via Teams, buddying with colleagues
Specific Office Days:
Wednesday & Friday or Tuesday & Friday
Overview
We are seeking a DC/DA Specialist to provide analytical and administrative support in managing accurate metering data, ensuring timely and compliant customer billing and industry settlement. This role requires close collaboration with both internal teams and external industry partners to resolve complex data and metering issues while maintaining a high standard of service.
You will be part of a team focused on data accuracy, process improvement, and customer satisfaction, contributing to continuous improvement initiatives and supporting regulatory compliance.
Key Responsibilities
Metering Data & Query Handling
Collect and validate metering data, estimating where necessary
Liaise with customers, suppliers, and metering agents to arrange site access
Work with industry agents to resolve metering faults and data discrepancies
Investigate and resolve complex queries to deliver compliant, customer-focused outcomes
Process Monitoring & Improvement
Monitor key process performance against targets
Analyse issues and process failures to identify root causes and improvement actions
Contribute to continuous improvement initiatives
Process Change & Documentation
Support process changes and new system implementations
Carry out testing and maintain clear, accurate process documentation
Ensure processes remain compliant with business and industry requirements
Training & Knowledge Sharing
Deliver formal or informal training to team members and new starters
Act as a subject matter expert across end-to-end processes
Promote "right first time" delivery and consistent ways of working
Reporting & Performance Management
Provide regular updates on workload, priorities, and progress
Support team management by highlighting risks, issues, and capacity challenges
Ensure performance standards and KPIs are consistently met
Essential Skills & Experience
Strong customer focus with the ability to resolve complex issues fairly and compliantly
Analytical mindset with experience identifying root causes and improving data quality
Ability to manage relationships with multiple internal and external stakeholders
Confident decision-making in a complex, fast-changing environment
Strong understanding of regulatory and compliance requirements
Excel skills, including VLOOKUP and formula knowledge
Desirable Skills
Knowledge of the energy industry or regulated environments
Proactive, improvement-focused mindset
Creative problem-solving skills and openness to new ways of working
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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