Veterinary Receptionist

Overview

Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email.

Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.

A practice you are proud to be a part of

We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN’s and further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.

We re looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important.

If you know a bit about the veterinary industry, that s a bonus, but not a must!

• Serve as the first point of contact for clients, in person, by phone, or via email
• Book and manage appointments
• Handle a variety of enquiries and provide excellent customer service
• Maintain client records and process payments when required
• Collaborate with the team to ensure smooth day-to-day operations

You will work 32.25 hours per week. Monday to Friday 1 pm - 7 pm, includes every other Saturday, 8.30 am - 1 pm. Shifts may be scheduled across our sites, based on the needs of the business.

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100 s of retailers
• Pension scheme
• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £20,547.06 DOE