Call Centre Advisor

Call Centre Advisor

Manchester

12 months contract

Salary 31,500pa plus extensive benefits, details below

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My client is one of the world's largest custodian bank and securities services company. Businesses, communities and global economies rely on them because they prioritize client experience, collaboration, innovation and resilience. As the "bank of banks," their unique perspective, informed by one of the largest datasets in the world, powers the financial industry. They understand the best way to succeed at anything is to Consider Everything.

Guided by values and behaviours focused on excellence, integrity, diversity and leadership, their global team brings unique perspectives, experiences and skills to pioneer a new generation of financial services.

They a looking for a number of Call Centre Advisors to join the team on a 12 month contract with the potential to go permanent. You will be hybrid working being office based 4 days a week and 1 day from home, working normal office hours 9am-5pm.

Daily Tasks include

• Responds to all shareholder queries received by phone, email, letter, or webchat. 80% of the role is phone based and the other 20% is investigating cases.
• Places telephone trades in accordance with instructions received.
• Take ownership of answering, investigating, and resolving all enquiries within agreed service levels and focusing on customer outcomes.
• Responses are fast, efficient, and accurate.
• Investigates errors in shareholder accounts and statements.
• Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
• Reviews daily open items to ensure proper follow-up and closure.
• Responsible for the quality and completion of own work.
• Maintain your working knowledge of all products and procedures
• Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service

Skills and background

• High school/secondary school or the equivalent combination of education and background.
• Similar background in contact centre or client service preferred.
• Confident using basic Microsoft Office packages.
• Professional attitude
• Good organisational skills

Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

You will be an integral part of Ajilon (Adecco), a FTSE
500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.

This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.