Customer Service Adviser

Got a gift for connecting with people?

You could be our next quick thinking Customer Service Adviser.

We need someone special to make every interaction with our customers count.

About the role

We're looking for a dedicated Customer Service Adviser to handle customer calls and deliver exceptional support to our valued customers. In this role, you ll be the first point of contact, providing answers to inquiries, troubleshooting problems, and ensuring customer satisfaction.

What makes you just right for us?

We need a people person who genuinely loves interacting with others. When it comes to customers, you ll be warm and empathetic while bringing a reassuring calm to customers when they need to talk to us. As you ll receive a wide range of queries from a wide range of customers, you ll be adaptable, flexible and able to put yourself in their shoes.

You ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us, and that couldn t be more important.

What s in it for you?

You ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £25,887, increasing to £26,500 once training and probation are complete (usually 6 - 9 months).
• Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Subsidised restaurant and free gym membership
• Employee discounts

Why we re the right fit

We re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.

Life at Business Stream is fast-paced and exciting, where no two days are the same.