Customer Service Operations Assistant Apprentice

Location: Tile Hill

Summary

This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls. General office administration. Full training will be given.

Hours

Monday
- Friday, 9.00am- 5.00pm, with 30 minutes for lunch.

37.5 hours a week

What you’ll do at work

* Assisting customers purchase the correct parts

* Responding to online queries and taking telephone calls

* General office administration

* Processing returns

* Updating inventory on the warehouse management system

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner

Equal to Level 2 (GCSE)

Essential qualifications

* GCSE English (Grade A* - C / 9
- 4) essential

* GCSE Maths (Grade A* - C / 9
- 4) essential

Skills

* Communication skills

* Attention to detail

* Organisation skills

* Customer care skills

* Team working

* Initiative

* Eager and willing to learn

* Hard working

* Ebay experience preferred

* Microsoft Excel skills

* Microsoft Word skills

* Friendly

* Trustworthy

* Willing to learn and progress

Other requirements

The nearest train station is Berkswell station– unit is 2 mins walk from here. Requires the candidate to be efficient and deal with customer enquiries speedily