Call Centre Team – Customer Service & Sales

Join Our Call Centre Team - Customer Service & Sales Opportunities

Brighton (Office-Based & Hybrid Options Available)

The Telemarketing Company is growing, and we are always keen to hear from people interested in joining our friendly and supportive call centre team in Brighton. This is an open recruitment advert for upcoming opportunities across a variety of campaigns. Whether your strengths are in customer service, outbound sales or claims handling we’d love to receive your CV and contact you when a suitable role becomes available.

We offer a welcoming workplace where people are supported to succeed, develop, and progress.

• 28 days annual leave (increasing up to 33 days with service)
• 24/7 wellbeing and counselling support for you and up to 3 family members
• Gym staff discount
• Online learning platform with 65,000+ training courses
• Monthly bonus opportunities depending on role and campaign
• Company social events, team activities, and community fundraising initiatives throughout the year
• A welcoming, diverse team where you’ll be supported from day one

We recruit for a variety of campaigns across different telemarketing areas, so your day-to-day work may include:

• Inbound Customer Service
• Outbound Sales & Lead Generation
• Claims Handling & Customer Support

Your role will depend on your experience, strengths, and the campaign available at the time.

• Speaking with customers by phone, email, or online channels
• Handling inbound enquiries or making outbound calls
• Building positive customer relationships
• Resolving queries and providing excellent service
• Accurately updating customer information on CRM systems
• Learning about products, services, and campaign requirements
• Working with your team leader for guidance and support when needed
• Full training is provided for all campaigns, along with ongoing coaching.

• Confident communicators with a professional telephone manner
• Strong listeners who enjoy helping customers
• Comfortable working in a fast-paced contact centre environment
• Motivated, reliable, and open to feedback and development

Experience in customer service, telesales, claims, or call centre work is helpful but not always essential.

Fluency in additional languages may be an advantage for some campaigns.

We are one of the UK’s leading outbound telemarketing and customer contact agencies, with over 30 years of experience and around 250 colleagues. We are family-owned, proud holders of Silver Investors in People accreditation, and members of the Brighton Real Living Wage campaign.

We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We welcome applications regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or belief.

If you’d like to be considered for upcoming opportunities, please click Apply Now and send us your CV.

If you have any questions, contact our Recruitment Team:

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