Resident Liaison Officer

Resident Liaison Officer - Dover and surrounding areas
- Planned Maintenance (External)

Salary: £17- £18

Location: Dover and surrounding areas

Job Type: Temporary to Permanent

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements.

• Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
• Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines.
• Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

Key Skills & Experience:

• Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
• Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.
• A proactive and customer-focused approach to problem-solving.
• Ability to work well within a team and manage multiple tasks simultaneously

This is a temporary to permanent position with plenty of room for progression for selected candidate. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.