Service Advisor​/Customer Experience - Lexus Main Dealer

Ready to join the largest car brand in the world?

This is a fantastic opportunity to join the team at Lexus Swindon as a Service Advisor with amazing development opportunities and great benefits.

Lexus is the highest ranked Automotive Brand in the world and spends more on R&D than any other company. We are constantly evolving so there is always something new just around the corner!

Do you enjoy building and retaining strong relationships with customers? Do you have a passion to resolve customer issues in an efficient and effective manner?

If so, we d love to hear from you.

The Role at a Glance:

Service Advisor
Swindon
£26,910 (£40,000 OTE)
Plus Company Pension, Life Insurance, Staff Discount, Elite Training through the Award-Winning Lexus Academy and On-Going Development, Opportunity for Fantastic Career Progression, Plus Other Excellent Benefits and Incentives

Values: Customer-Focused, Proactive, and Determined
Company: Largest Car Company in the World

Your Skills / Background: Customer Service, Relationship Building Skills, Passionate about the automotive industry and want to work in the world s biggest manufacturer.

About Us:

As one of the leading Lexus Centres in the UK, we are passionate about ensuring our customers are always put first every day, everywhere.

At Fish Brothers, we ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we re proud of our strong reputation, but it s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally.

Many of our team have built long and successful careers with us and now we re looking for the next person to join our journey.

The Service Advisor Role:

As an experienced Service Advisor, you will occupy a prestigious customer facing position within our award-winning Lexus centre. We are looking for a professional who will be responsible for building and retaining long-term relationships through a seamless, customer-led journey.

You will be expected to provide the utmost attention to customer care, enriching our guests' lives by managing expectations and ensuring every issue is resolved with a very high level of personalised service.

As one of the very few Lexus centres to feature an on-site SMART Repair centre, you will leverage this unique facility to provide efficient, high-quality solutions that exceed traditional industry standards.

We are all Brand Ambassadors and live and breathe the Lexus brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry s best talent. Toyota and Lexus are the highest ranked Automotive Brands in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.

We are constantly evolving so there is always something new just around the corner!

Key Responsibilities:

• Bespoke Customer Journey Identify and anticipate customer expectations to ensure their journey is exceptional and personally tailored

• Proactive Communication Maintain a central point of contact for vehicle lifecycle support, ensuring customers are fully aware of timescales and costs through accurate, consistent estimates

• Revenue & Upsell Mastery Reach and exceed OTE by identifying internal upsell opportunities for add-ons and maximizing the potential of every sold appraisal

• SMART Repair Integration Proactively offer our specialized on-site SMART Repair services to provide comprehensive vehicle care

• Total Resolution Connect personally with customers following repairs to ensure total satisfaction and maintain our brand ambassador status

About You:

• Experienced Professional Previous customer-focused work experience is highly advantageous, with a preference for those who have mastered the high-pressure automotive environment

• Exacting Attention to Detail You must be extremely organised with a focus on precision in every customer…