Customer Service Advisor

Job Overview

We’re looking for a friendly, confident Customer Service Advisor to join our customer support team. You’ll be the first point of contact for customers, providing excellent service across phone, live chat, and chatbot-supported channels.

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

• Handling inbound customer enquiries via telephone and live chat
• Supporting customers through chatbot interactions and stepping in when human support is needed
• Resolving queries efficiently while delivering a positive customer experience
• Accurately logging customer interactions and updating records
• Following company processes and meeting service level targets
• Identifying opportunities to improve customer satisfaction and chatbot responses

• Previous customer service experience (call centre, contact centre, or digital support preferred)
• Confident telephone manner and clear written communication skills
• Comfortable using chat systems, CRM tools, and basic computer software
• Calm, patient, and professional under pressure
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

• People First:
  We value our employees just as much as our customers.
• Work-Life Balance:
  Flexible working options to support your lifestyle.
• Career Growth:
  Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:
  Join a team dedicated to being the best at what we do.