Commercial and Customer Experience Assistant

Are you an organised, proactive communicator with a passion for delivering exceptional customer experiences? We’re looking for a Commercial and Customer Experience Assistant to join our dynamic team and play a key role in supporting customers throughout their journey with us. This is a split role working 50% of time in the Commercial Sales team and 50% of time in the Customer Experience Team.

In this varied and fast‑paced role, you’ll work closely with our Commercial, Customer Service, Finance and Quality teams to ensure a positive customer journey including all customer communications, seamless onboarding, accurate registrations, and consistently high service standards. This is an exciting opportunity to make a real impact by contributing to our customer experience, sales and retention success.

• Keep customer and centre information accurate, updated, and well‑managed across systems and inboxes.
• Build strong customer relationships and provide excellent service to support retention.
• Lead centre onboarding and approval processes, working with internal teams to ensure a smooth experience.
• Monitor registrations, chase outstanding actions, and highlight upsell or new business opportunities.
• Support the wider commercial and customer service teams, including webinars, calls, and process improvements.
• Handle customer queries effectively through customer inbound calls, chats and emails.

If you like the sound of the role and you think the below attributes describe you well, then we would love to hear from you.

• Excellent at verbal and written communication skills and committed to high standards of customer service
• Exhibit positive attitudes to change, development and quality
• Effective team member and motivated, flexible and willing to go the extra mile
• Competent in the application and operation of ICT, for database operations, Outlook, Excel and Word
• Able to organise and prioritise work, achieve agreed targets and work to deadlines across both teams