Customer Service Advisor

Location: Swillington Common

Customer service Advisor
Pay: £14,69 per hour
Shift Pattern:
Monday to Friday 8am-4pm/9am-5pm

Contract:

6months

Start Date:

ASAP

Job Summary:

We are seeking an experienced and detail-oriented Advanced Meter Operations Specialist to join our Advanced Half Hourly Meter Operations Team. This role is crucial in maintaining all Half Hourly (HH) and Advanced Metering Resource (AMR) metering and communication points. The successful candidate will collaborate with suppliers, data collectors, distributors, and other industry agents to ensure accurate data consumption for our customers and supplier functions.

Key Responsibilities:

* Manage the end-to-end processes of advanced meter operations, including new installations, fault resolution, half hourly meter exchanges, and maintenance activities on HH and Non-Half Hourly (NHH) accounts.

* Ensure compliance with tight timescales and conflicting priorities while managing and booking jobs within Service Level Agreements (SLAs).

* Oversee the I&C HH Measurement Class C & EFG portfolio for the HH Metering Fault process, ensuring stakeholder expectations are met and queries are resolved in a timely manner.

* Adhere to internal SLA and KPI targets and follow industry procedures (BSCP) to mitigate compliance risks.

* Support the delivery of meter fault rectification for customers and suppliers, maintaining settlement performance aligned with industry targets.

* Manage dataflows in accordance with BSCP timescales.

* Handle complex metering queries and coordinate appointment bookings.

* Collaborate with internal and external agents, ensuring effective communication and customer liaison.

* Provide regular portfolio progress reporting and manage site visit results, actioning relevant industry dataflows.

* Process Junifer tickets efficiently.

Experience and Qualifications:

Essential:

* Proven negotiation and influencing skills to achieve optimal results.

* Ability to establish and maintain long-term business relationships.

* Proficient in IT, specifically with Microsoft Word and Excel.

* Excellent communication skills, capable of engaging effectively with customers, suppliers, and staff at all levels.

* Strong ability to work independently, accurately, and use initiative.

* Meticulous attention to detail and accuracy in work.

* Ability to perform under pressure while maintaining a professional and calm demeanor.

* Strong organizational skills with the ability to prioritize workload and maintain service quality.

Desirable:

* Previous experience in advanced metering operations or a related field.

* Familiarity with the energy sector and industry regulations.

Note:

This is a contract role, and employment is on behalf of Rullion

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants