Customer Service Advisor

Location: Newton Mearns

Customer Service Advisor
Part time / Logistics / Newton Mearns, Glasgow G77
 
At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.
The role is office based and permanent, with part time working hours of 09:00 - 17:00hrs, 2 to 3 days per week - Monday, Tuesday & Friday (or any combination of 2 of those days)

Responsibilities include:

Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed
Prioritising consignments and ensuring that deliveries are planned to strict time schedules
Ensuring that internal tracking systems are used to the required standards
Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation
Maintaining a portfolio of subcontractors and negotiating rates
Working to deadlines and independently when required  Key

Skills & Experience:

Proven background in customer relations/service
Relevant experience in a transport/logistics role is desirable
A self-motivated individual who can use their own initiative
Excellent verbal and written communication skills to be able to liaise with clients and subcontractors
Excellent telephone manner
Proficiency in MS Office and Excel   
Salary & Perks:
 
£Negotiable D.O.E
Performance based bonus
Additional holiday accrued after two years
Enhanced pension contributions
Cycle to work scheme