Customer Support Advisor

We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.

In your role as Customer Support Advisor, you will be working within International Dyslexia Learning Solutions for the Ascentis group and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.

In order to succeed as a Customer Support Advisor you will:

• Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
• Maintain and build relationships with existing customers.
• Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
• Deal with incoming enquiries and coordinate client meetings as requested
• Ability to organise and prioritise.

So, what are you waiting for?

If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:

• Able to achieve agreed targets and to work to deadlines.
• Excellent at verbal and written communication skills.
• Motivated, flexible and willing to go the extra mile.
• Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word
• Positive with a ‘can-do’ attitude