Information Adviser

Job Summary

Job Title Information Adviser (Malham and Grassington)

Closing Date 09 February 2026

Date Posted 22 January 2026

Job Reference 01-26

Location Malham, Skipton BD23, UK

Sector Public Sector

Recruitment Pack - Information Adviser (Malham & Grassington)

Would you like to work in one of the most dramatic and beautiful areas of the Yorkshire Dales National Park? From the towering cliff of Malham Cove to the impressive Gordale Scar and the peaceful waterfall at Janet’s Foss. Surrounded by stunning views of Linton Falls, the River Wharfe, and the charming town of Grassington in the heart of Wharfedale. Malham and Grassington are remarkable places to spend your working day.

We now have an opportunity for an Information Adviser to join our small and friendly teams at Malham and Grassington.

We are the Yorkshire Dales National Park Authority, an organisation that protects, enhances and promotes the immense beauty, wildlife and character of the Yorkshire Dales. Set against expansive heather moorland tops, each valley has its own distinct charm, from crags and waterfalls to an underground labyrinth of caves.

• Pay starting at £12.85 per hour
• Generous leave: 26 days’ annual leave plus bank holidays, pro rata
• Excellent pension through the Local Government Pension Scheme (LGPS)
• Wellbeing support, including a subsidised healthcare scheme, an employee assistance programme and a cycle to work scheme
• Staff discounts on a range of goods and services
• Free parking

You will provide high quality information to visitors and residents, face to face and through email and telephone enquiries. This includes answering questions about the National Park, suggesting local walks and highlighting places of interest.

Our Visitor Centres also sell a range of products, so you will support retail tasks such as taking payments, responding to customer queries and keeping stock replenished. You will also carry out routine administrative tasks using Microsoft Office (Word, Excel and Outlook).

Other duties include giving advice to visitors outside the Centre, helping with litter picking, and offering assistance in the car park when required.

Health and Safety and First Aid training will be provided and is a requirement of the role, along with other relevant training courses.

You will be based at both Malham and Grassington National Park Visitor Centres, with occasional work at other Centres. The rota includes around two weekends in every four plus some bank holidays. Rotas are reviewed each January and may change to meet operational needs.

• 654 contracted hours across the year (April to March)
• Most hours worked between April and October (the main season), with fewer between November and March
• Weekends and bank holidays form part of the rota

You will have experience of delivering excellent customer service and a good understanding of local opportunities for recreation and enjoyment. This will allow you to confidently share information with visitors about walks, attractions and the surrounding area.

Ideally you will also have good IT skills, including the use of Microsoft Office, and experience of working in a retail setting.

We’re proud to be a Disability Confident employer. If you have a disability and meet the essential criteria, we guarantee you an interview.

We are committed to building a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply and join us.

For an informal chat about this role, please contact Clare Lamkin, Centre Manager, on or clare.

The closing date for completed application forms is 11:00pm on Monday, 9 February 2026.