Customer Sales and Service Advisor

Customer Sales and Service Advisor, Permanent, Tonyrefail

We are seeking a Customer Sales and Service Advisor for a company based in Tonyrefail. The position is a mix of account management, order processing, customer service and administration. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.

The Role:

This position involves communicating with customers and suppliers via phone calls (and email too). Although emailing is an option (and most things are done this way), due to time constraints during the day, making a quick phone call is preferred. We are looking for someone confident enough to handle this aspect, such as following up with a delivery provider or contacting a customer for essential order details.

While sending an email might cause delays, a brief phone call can resolve matters swiftly.

• Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
• Providing pricing and product information to your customers via email
• Responding to emails and taking incoming phone calls
• Updating the quotation system with information, such as volume, quantities and technical specifications
• Matching invoices with delivery notes
• Collaborating with the wider team regarding stock updates and deliveries
• Ensuring all customer information, is entered accurately on the CRM system

The Person:

We are looking for individuals who can bring a diverse set of strengths to the team, particularly those with experience in customer-focused, sales-driven environments or commercial and manufacturing settings involving order processing and repeat customers. Youll be comfortable building relationships, identifying customer needs, and supporting sales activity while delivering a high standard of service throughout the customer journey.

Key skills and attributes we are seeking include:

• Strong customer service skills:
  Ability to handle enquiries, resolve issues, and provide a consistently high level of service
• Sales awareness:
  Confidence in supporting sales activity, identifying opportunities, and contributing to customer retention and growth
• Proficiency in order management:
  Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
• Problem-solving skills:
  Ability to troubleshoot issues, address customer concerns, and find practical solutions
• Communication skills:
  Clear and effective verbal and written communication with customers, colleagues, and suppliers
• Team player:
  Willingness to collaborate, support colleagues, and contribute positively to the wider team
• Numeracy: A good grasp of numbers to accurately calculate costs and pricing for clients (full training provided)

Additional Information

• This is a full time office based role
• Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
• Early Friday finish (on rota), if working compressed hours
• Salary up to £29,000 depending on experience
• Flexible holidays
• Increasing holiday entitlement
• Additional days holiday for your birthday
• Life insurance, company pension scheme
• Casual dress on a Friday

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie.