Resident Service Associate

Location: City

Front Of House Property Admin
£27,000
Cardiff

A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Cardiff. As a key member of our front-of-house operations, you ll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package.

Key Responsibilities

• Be the face of the property, delivering exceptional customer service and building strong relationships with residents.
• Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience.
• Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community.
• Deliver the company s customer service strategy and standards, driving resident satisfaction through excellent service delivery.
• Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings.
• Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management.
• Encourage and support resident engagement, promoting positive relationships with residents and external partners.
• Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively.

Preferred Qualifications & Experience

• Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential.
• Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues.
• Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets.

Disclaimer
Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role