Roving Ambassador

Roving Ambassador (Facilities Assistant), Mitie for Lloyds Banking Group, London Old Broad Street.

Hourly rate: £14.38 per hour (£30,000) 40 hours per week.

Availability required:
Monday to Friday, shifts scheduled between 6:30am to 7:00pm.

Reporting to:
Regional Front of House Manager.

As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression.

You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other work streams to resolve any issue that is impacting colleague experience on site.

This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver.

• Own setup and reset of meeting rooms and event spaces to specified layouts.
• Greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Daily ownership of physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards.
• Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Proactively manage queues to streamline arrival and departure experiences.
• Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
• Maintain safety and security to keep colleagues and visitors safe.

• Maintain professionalism, adhering to company policies and procedures.
• Address and resolve visitor and colleague requests efficiently.
• Perform floor walks and service audits, logging work orders and seeing through to resolution.
• Build rapport with frequent visitors; act as host in the lobby area.
• Ensure VIP guests receive exceptional service and satisfaction.
• Triage and respond to colleague queries via various platforms efficiently.
• Provide tangible point of service for all inquiries throughout the office.
• Act as interlock between service teams and support management in coordinating responses.
• Collaborate closely with client workplace experience teams to support initiatives, activities and events.
• Host approved contractors on site.
• Maintain trackers, logs and digital records; prepare reports; order office peripherals, stock, uniforms.
• Act as point of contact in absence of Facilities Manager; run team briefings or huddles.
• Adopt service standards and support management with training of fellow team members.

• Minimum 2 years experience at prestigious corporate workplaces or high-end 5
  * hotels.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and personal presentation.
• Proficient in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• Comfortable with meeting room and event space AV equipment.
• Ability to handle high volume queries over different platforms.
• Customer service mindset aligned with 5
  * hotel standards.
• SIA Licence provided.

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!