Operations Manager

Operations Manager – Help Build a World-Class Global Brand

Are you a high-performing pro who thrives under pressure and takes pride in getting things done, no matter what?

Looking to prove your worth in this challenging role? We’re looking for an Operations Manager to take ownership and management of several functions within our business:

• Full responsibility for fulfilment/dispatching our premium products at one of the fastest-growing sports memorabilia brands in the world. This is a hands‑on role for someone who holds themselves to the highest standards and doesn’t clock out until the job is done
• Close liaison with the Customer Services Specialist to ensure that all customer correspondence is promptly dealt with to the high Firma Stella standards, and that customers are delighted
• Ensuring that the stock is managed through the Stock Controller
  , items are received, correctly listed and accurately stored

You’ll be responsible for managing these functions and reporting back to the CEO so that he is fully and accurately informed to make strategic decisions for the business. Expect early mornings, late finishes, and weekend work when needed, we move quickly, and so should you. If you’re organised, driven, and ready to lead from the front, we want to hear from you.

We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, we’ve built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction. We are a fast-growing business with a proven track record and bold plans for the future and we’re just getting started.

• Consistently high turnover and profit growth
• Five‑star customer service and world‑class staff
• The most exclusive range of signed items available anywhere
• A truly global brand presence

• Respect
• Energy
• Positivity
• Drive & Ambition
• Go the extra Mile
• Feedback is kindness
• Team first - 'We not l'
• Ownership & Responsibility

• Manage the preparation, process & dispatch all customer orders accurately & on time to meet delivery deadlines
• Uphold quality standards, focusing on security, presentation & the condition of every item dispatched
• Liaise with customer service, framing & sales teams to quickly resolve any order or delivery issues
• Push beyond regular hours when needed to ensure urgent orders & high volumes are handled without delays
• Support other departments such as framing, goods‑in as needed dependent on business demands

We hold high standards and we’re looking for someone who is ready to exceed them.

• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front‑row seat as we scale into a worldwide brand

The salary range indicated is based on experience & the ability to own the role from day one.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Sporting Goods Manufacturing