Customer Consultant

Do you enjoy working in sales focused roles or looking for a role in Customer Service?

Do you have the resilience and drive to excel in a target driven environment?

Do you have good negotiation skills?

If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT
, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026.

Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly -you could earn around an additional £300-£500 plus a month!
• 31 days holiday(pro rata)- including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back
  on hundreds of high-street shops.
• Overtime opportunities
• Insurance
  - healthcare cash back plan, travel insurance, life assurance.

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

Week 1 –
Monday to Friday
8:00am - 4:30pm

Week 2 –
Monday to Friday
9:00am- 5:30pm

Week 3 –
Monday:12:30pm- 8:00pm

Saturday (1 in
3):9am-1.30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

• Handling
  inbound and outbound dialler based calls.
• Providing
  exceptional customer service
  via telephone
• Confidently handle calls where you will talk about difficult subjects,
  support
  vulnerable customers, and deliver
  solutions
  with
  care and empathy.
• Hitting
  your call quality standards and KPIs
• Tailoring affordable
  repayment plans to manage their debts,helping our customers on the road to financial recovery.

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

You must also be over 18.