Customer Care Advisor

Build Recruitment are recruiting on behalf of a leading Property Services provider for Customer Care Advisors to work on a temp/contract basis, with potentially a view to go permanent.

The Advisor is responsible for managing the end-to-end workflow of FM-related issues reported by customers. This includes logging, allocating, and updating both planned and reactive service requests, coordinating with FM Operations teams and the contractor supply chain to ensure timely resolution.
Operating within a 24/7/365 helpdesk environment, the FM Helpdesk Advisor contributes directly to the continuity and quality of service delivery. The role involves regular interaction with internal stakeholders and external suppliers, requiring a high level of responsiveness, accuracy, and customer service. Responsibilities include responding to phone calls and emails, recording service requests with precision, and escalating issues in line with established procedures.

Experienced in the use of CAFM systems (preferably Concept)

Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. Proven experience in managing supply chain/contractor performance Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)

Office 4 days a week and WFH on a friday