Customer Service Advisor - FCA-Regulated

Start Date: Monday 26th January 2026

Background Checks: DBS and Basic Credit Check Required

Hours: Monday - Friday, 9 AM - 5 PM

Join our Compassionate Team!

Are you ready to kick the year off and make a meaningful impact while working?

Rullion is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team.

Why Join Us?

• Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times. Our work isn't just a job; it's a commitment to making a difference.
• Central Location: Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace.

Your Role:

As a Full Time Agent on our Funeral Care department, you will:

• Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.
• Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.
• Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.

Your Responsibilities:

• Provide professional and regulated customer service to clients regarding funeral plans.
• Ensure FCA compliance in all customer interactions.
• Handle sensitive customer data in accordance with Data Protection regulations.
• Assist clients with inquiries, policy details, and plan management.

What We're Looking For:

• FCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role.
• Customer Service Background: Experience in a call centre or customer service environment.
• Strong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations.
• Empathy & Professionalism: Ability to support customers during sensitive conversations.

Please Note: Due to strict FCA regulations, only candidates with financial services or FCA-regulated experience will be considered for this role.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.