Service Account Executive

Service Account Executive (Permanent)

Location: Bangalore or Delhi

Grade: G10

Employment Type: Permanent

We are looking for a Service Account Executive to manage key airline customers and ensure operational excellence. This role acts as the primary liaison between our organization and clients, driving strong relationships, resolving escalations, and ensuring customer satisfaction.

• Lead the customer interaction on all service‑related issues and orchestrate actions within Amadeus to ensure they are addressed with speed and efficiency.
• Oversee incidents holistically for respective customers and drive improvement in collaboration with customers and Regional Delivery teams.
• Participate in customer service review meetings and present operational status.
• Complement Service Transition with customer‑specific knowledge.
• Act as the voice of the customer and provide feedback to internal teams on how to better serve our customers.
• Manage customer escalations effectively and ensure timely resolution.
• Maintain end‑to‑end understanding of customer landscape and solutions
  .
• Understand customer business strategy and align service delivery accordingly.
• Collaborate with global support teams and stakeholders across APAC to ensure seamless service.
• Drive continuous improvement initiatives for operational excellence and customer satisfaction.
• Ensure inclusive and transparent communication with all stakeholders.

• 🗣
  Communication and presentation skills
• 📈
  Analytical and problem‑solving abilities
• 🛠
  Issue resolution and customer management expertise
• 🌍 Ability to work with global teams and senior stakeholders
• 🎓 Holds a degree in Computer Science, Finance, or Business Administration
• 🤝
  Team player
  , proactive and goal‑oriented
• ✅
  Good to have: Experience in Airline IT domain

• 🌐 Work with a global team and collaborate with senior professionals
• 🔍 Exposure to technical, functional, and legal aspects of airline operations
• 🚀 Opportunities for career growth through internal moves and grade progression
• 🌈 Inclusive culture that values diversity and innovation

• 🎯 A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• 🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on‑the‑job training to formal activities, and daily interactions.
• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well‑being.
• 💰 A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• 🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
• 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• 📈 A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.