Visitor Services Supervisor – Castle

Organisation:
The National Trust for Scotland

Location:

Culzean Castle and Country Park, Maybole, KA19 8LE

As part of the Visitor Services team at Culzean Castle and Country Park, the Visitor Services Supervisor plays a key role in ensuring every visitor enjoys an exceptional, engaging, and safe experience. You will support the day to day running of the Castle, lead and motivate the Castle team and help bring the stories of Culzean and the Kennedy family to life.

The role combines people leadership, operational responsibility, and hands‑on visitor engagement. You will model excellent customer service, support staff and volunteers, and ensure the Castle is presented and operated to the highest standards of conservation, safety and visitor care. There is a degree of physical activity involved in the role and will include standing for periods of time and/or walking through the building during guided tours.

Due to the historic nature of the building, physical access from the upper levels in the event of an emergency is currently only by stairs.

• People Leadership & Team Support
  • Operate as part of the supervisory leadership group, maintaining alignment with other Castle Supervisor and Visitor Services Manager to ensure consistency of instruction, operational standards, and team communication across all Castle Shifts.
  • Provide supportive, fair and professional line management to Castle staff and volunteers, including rota planning, recruitment, induction, coaching and performance conversations (if/when required).
  • Create a positive, inclusive team culture where staff feel confident, informed and motivated