Account Manager

Account Manager Fire Door Installation Programmes

Salary: £32,000
Contract: 3-Month Temporary to Permanent
Sector: Passive Fire Protection / Social Housing

Overview

We are seeking an Account Manager to oversee a dedicated fire door installation programme for a key Housing Association client. This role combines scheduling, client relationship management, and operational coordination, acting as the central point of contact between the client and on-site engineers.

This is a 3-month temp-to-perm opportunity offering long-term stability for the right individual with relevant fire door and social housing experience.

Key Responsibilities

• Act as the main point of contact for one Housing Association client, ensuring clear communication and high service levels

• Manage day-to-day client care, responding to queries and maintaining strong professional relationships

• Coordinate and schedule fire door installation engineers across live social housing sites

• Plan works efficiently to meet programme deadlines and minimise disruption to residents

• Monitor progress of installations and ensure works are completed within agreed time frames

• Liaise with site teams and supervisors to track performance and resolve operational issues

• Maintain accurate scheduling records and update client reports as required

• Support with programme coordination, compliance documentation and general administration

Requirements

• Proven experience within fire door installation programmes (essential)

• Previous experience working with Housing Associations or social housing clients

• Strong scheduling and coordination background (similar to an operations or programme coordinator role)

• Excellent client-facing and relationship management skills

• Organised, proactive and confident managing engineer diaries

• Strong communication skills and ability to work in a fast-paced environment

What We re Looking For

This role would suit someone with experience in passive fire operations, particularly fire door installs, who understands the pressures of social housing programmes and the importance of client care.

You must be confident managing one key client account while coordinating engineers and ensuring the smooth delivery of installation works.