Controls Consultant

Swindon, United Kingdom
Northampton, United Kingdom
Bournemouth, United Kingdom

In this role you will be undertaking testing over the end-to-end processes and standards that mitigate the economic crime risks faced by our members, to help the business operate within risk appetite and improve member outcomes.

As part of Customer Outcomes Testing Team, we operate as a critical control providing first line of defence assurance so that Nationwide remains compliant and delivers fair member outcomes and good member experiences. We undertake these quality assurance assessments on high-risk Economic Crime processes regularly.

The role sits within the Customer Outcomes Testing Team, and we are responsible for supporting the delivery of good member outcomes which are aligned to consumer duty requirements, legislation, regulation and the QA standards across Economic Crime.

The team aims to deliver independent assurance of outcomes as expected by our customers and business areas. They embrace change and are willing to adjust testing accordingly to meet changing needs within Outcomes Testing.

You will be analysing Society-wide Fraud and/or Anti-Money Laundering (AML) complex business processes, customer journeys and data as well as communications and conduct risks. You’ll also be identifying weaknesses, regulatory breaches, and poor customer outcomes along with ensuring that business outcomes are correct.

You will be reporting back findings concisely to provide assurance to the Material Risk Takers (MRT), instructing remedial member action where required and driving procedural change to increase adherence to policy, regulation and code.

• Extensive knowledge and/or investigation skills in Outcomes Testing and of Economic Crime in Fraud and/or AML
• Exceptional investigative and analytical skills, enabling thorough evaluation of complex information to establish facts and apply sound judgment in reaching well-informed, evidence-based outcomes
• A meticulous attention to detail, ensuring accurate identification of issues or inconsistencies in tested outcomes, contributing to high-quality assurance and continuous improvement
• Confident and accountable decision-making, demonstrating autonomy and ownership while navigating complex scenarios and delivering robust conclusions
• Confident in challenging and influencing when required (both verbally and in writing)
• Strong written and verbal communication skills to capture your findings and conclusions

Supporting the team to effectively prioritise risk by identifying key areas of Economic Crime risk and testing for the annual plan.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Andy Goodchild and the main recruitment contact is Jemma Ives.

• Access to private medical insurance
• A highly competitive pension to help…