Senior Business Manager

Department: Sales
Reporting to: Sales Director

We are seeking an experienced and driven Senior Business Development Manager to join our dynamic Sales team. This is a high-impact role focused on developing new business opportunities while managing and growing an established portfolio of mid-sized accounts.

You will be responsible for driving revenue growth, building strong client relationships, and ensuring service excellence. Working closely with internal teams and senior leadership, you will play a key role in delivering profitable growth and maintaining a strong sales pipeline.

This position is ideal for a proactive, commercially focused sales professional who thrives on relationship building, strategic planning, and achieving ambitious targets.

• Develop and grow new business opportunities within a defined customer segment.

• Manage and expand an existing portfolio of accounts, building strong face-to-face relationships.

• Maintain an active and accurate sales pipeline within the CRM system.

• Achieve monthly gross margin and revenue targets.

• Identify and pursue new growth opportunities within existing and prospective accounts.

• Create, manage, and deliver customer-specific revenue and gross profit growth plans.

• Ensure agreed commercial rates are maintained and updated within internal systems.

• Act as the primary interface between customers and internal departments including Operations, Finance, IT, HR, and overseas teams.

• Proactively assess client needs and deliver continuous improvement and value-added solutions.

• Maintain high levels of customer satisfaction and service excellence.

• Present monthly and quarterly business reviews, including KPI reporting.

• Support Finance in resolving any outstanding invoice matters.

• Lead and support the Inside Sales team to ensure KPIs, revenue, and gross margin targets are achieved.

• Ensure customer portfolios and sales leads are actively managed and responded to within agreed time frames.

• Conduct regular performance reviews and one-to-one meetings.

• Drive internal alignment to meet customer performance objectives.

• Take responsibility for team health, safety, and workplace compliance.

• Minimum 5 years' direct sales experience.

• Proven experience in business development and managing sales teams.

• Self-motivated and results-driven.

• Excellent communication and networking skills.

• Proficient in CRM systems and Microsoft Office (Excel, PowerPoint, etc.).