Customer Service Associate

Join Saica Natur, a division of the Saica Group specializing in waste management and environmental solutions. At Saica Natur, you will give waste a second life, driving the circular economy forward.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Natur, you’ll be part of the circle! We believe in talent, professional growth, and making a positive impact on the world.

Customer Service Associate

Location:

Partington, Manchester, M31 4QN

Contract:

Full time, permanent

Shift: 40 hours a week, Monday to Friday, 08:30 - 17:00
Salary:
Competitive
Benefits: 25 days holiday a year, plus bank holidays, Company pension, free onsite parking, choice of shifts within office hours and an option to trade holidays.

At Saica Natur, we’re committed to the circular economy. We bring value to your waste and reduce your environmental impact to achieve “Zero Waste”. Saica Group is a leading European player in recycled paper production for corrugated cardboard with a production of 2.5 million tons of paper. With over 10,000 employees across Europe, Saica Group has four business divisions:
Recycled paper production (PAPER), recyclable material recovery (NATUR), corrugated packaging (PACK), and flexible packaging (FLEX).

Putting the customer at the heart of what we do is paramount to our business. You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufacturers in Europe. You will lead our customer experience from the front, facilitating customer requests, support and general enquiries from order booking to invoicing.

The role provides an end‑to‑end experience for our customers.

• Achieve day‑to‑day operational targets set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately.
• Follow up on customer interactions.
• Organise workflows to meet customer time frames.
• Address customer questions about new and existing services and coordinate Saica Natur’s response through collaboration with stakeholders and sub‑contractors.
• Work closely with National Account Managers to create a sense of team, ensuring NAC customer queries and requests are responded to quickly within agreed customer SLAs.
• Undertake any other duties as requested by your line manager in accordance with the scope and responsibilities of the role.

• Proficient in all Microsoft packages.
• Excellent verbal and written communication skills.
• Strong team player.
• Keen eye for detail and a willingness to learn about paper and waste material grades.
• Work Experience:
  
  Customer Service.
• Education:
  
  GCSEs (General Certificate of Secondary Education), Administration.

Site operates a strict no drugs and alcohol policy.
Saica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates. Please apply and submit your up‑to‑date CV and covering letter for consideration.

All CVs received will be processed in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests, in writing, the right to cancellation or rectification.