Service Advisor

Salary and Hours

Up to £30,000 basic with an OTE of £47,000.

Hours:

Monday to Friday 08:00–18:00; 1 in 3 Saturdays 08:00–13:00 (paid overtime).

Job Type: Full-time, Permanent.

Join the Aftersales Team at Toyota Reading.
Deliver Exceptional Customer Service with Jemca Car Group
.

Are you an experienced and customer‑focused Service Advisor looking for your next challenge? At Toyota Reading, we are looking for a professional and proactive individual to join our busy aftersales team. This is an exciting opportunity to work in a fast‑paced dealership environment, representing one of the world’s most respected automotive brands.

If you thrive in customer‑facing roles and have a keen interest in the automotive industry, while enjoying being part of a close‑knit team, we'd love to hear from you. This role would be ideal for an automotive‑experienced Service Advisor, or for someone looking to take their first steps into the industry as we offer full training.

• Be the first point of contact for service customers, ensuring a warm and professional welcome.
• Manage service bookings and keep customers updated throughout the repair process.
• Liaise with a team of 8 technicians to ensure smooth workshop scheduling and vehicle turnaround.
• Accurately raise job cards, cost estimates, and invoices in line with company and manufacturer standards.
• Explain service, repair, and maintenance requirements clearly to customers.
• Handle customer queries both face‑to‑face and over the phone / email.
• Ensure compliance with brand and regulatory standards at all times.
• Work towards daily and monthly team targets to support department success.

• Previous experience as a Service Advisor within the automotive industry is ideal.
• A proven ability to deliver outstanding customer service in a high‑volume environment.
• Strong organisational skills and attention to detail, able to manage 15+ customers daily.
• A confident communicator with excellent interpersonal skills.
• Ability to work collaboratively in a team‑focused environment.
• A proactive and professional approach with a strong sense of accountability.
• A full UK driving licence is required.

• Salary & Development: £29,000‑30,000 basic, bonus potential of £18,000, realistic & uncapped OTE of £47,000+, paid overtime for Saturday working, guaranteed bonus while on holiday or on training.
• Toyota GB training and career development opportunities.
• Staff Car Scheme:
  Drive a new Toyota or Lexus every 69 months with no deposit and low monthly payments.
• Vehicle purchase & servicing discounts for you and your immediate family.
• Retail discounts, free monthly treats, wellness perks, and more.
• 24/7 consultations for you and your family.
• Permanent health insurance & protection in case of long‑term illness.
• Life assurance providing peace of mind for your loved ones.
• Free eye test vouchers redeemable at Specsavers.
• 6 weeks annual leave, increasing with length of service; holiday carry‑over option up to 1 week annually.
• Long service awards: bonuses up to £1,500 and additional paid leave.
• Celebration gifts for birthdays, weddings, and new baby arrivals.
• Employer contributions and financial wellbeing tools.
• Employee assistance programme (EAP) with 24/7 confidential support for health, legal, and financial concerns.

Jemca Car Group is one of the UK’s leading Toyota and Lexus dealer groups, employing over 500 people across 11 sites. We are recognised for our commitment to excellence, customer service, and developing our people.

At Toyota Reading, you’ll be part of a team of three Service Advisors and eight technicians, working together to deliver a seamless and premium aftersales experience for our customers.

If you’re a motivated and customer‑driven Service Advisor ready to take the next step in your career, we want to hear from you.

Apply today to join the Toyota Reading team at Jemca Car Group.

Reference: INDJEM