Customer Service & Sales Order Administrator

Customer Service & Sales Order Administrator
Banbury
£26,500 - £28,000 (DOE) + benefits
Monday Friday 9:00am 5:00pm (30-minute lunch)

We are working with a well-established and growing business in Banbury looking to recruit a Customer Service & Sales Order Administrator to join their friendly and busy office team.

This role would suit someone who enjoys working with customers, keeping things organised, and ensuring orders move smoothly from enquiry through to delivery. It s a varied position where you ll be the link between customers, sales, and internal teams.

The Customer Service & Sales Order Administrator Role

You ll play a key part in supporting the day-to-day running of the office, ensuring customers receive a professional and efficient service.
Your responsibilities will include:

• Handling customer enquiries via phone and email
• Managing a shared inbox and responding to customer requests
• Preparing sales quotations and processing customer orders
• Creating and managing purchase orders
• Monitoring stock levels and placing stock orders when required
• Making outbound calls to follow up enquiries and identify opportunities
• Supporting colleagues across the business with general administrative tasks
• Ensuring all orders and customer information are processed accurately and efficiently

About You

You will already have experience working in a customer service, sales support, or order processing role and be comfortable working in a busy office environment.
We re looking for someone who is:

• Friendly, professional, and confident on the telephone
• Highly organised with excellent attention to detail
• Comfortable managing multiple tasks and priorities
• Proactive and willing to support colleagues when needed
• Confident using Microsoft Office (Outlook, Excel, Word) and ideally ERP/CRM systems
• You will also have GCSEs (Grade C / 4 or above) in English and Maths.

If you re looking for a varied office role where you can build strong relationships with customers and play an important part in a busy team, we would love to hear from you.

INDH