Service Administrator

WH Bence is looking for a Service Administrator to join the team!

Location:

Yate, Bristol, BS37 5NG

Salary: £26,000‑£30,000 pro rata per annum (dependent on experience)

Hours:

20 ‑ 30 hours per week between the hours of 0800 ‑ 1700 hours Monday to Friday

Job Type: Part Time, Permanent

WH Bence has been in business for over 30 years as specialist coach builders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back‑up and servicing throughout the UK and Ireland.

WH Bence is seeking an experienced and motivated Service Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service.

This is an excellent opportunity for a proactive, organised individual who thrives in a fast‑paced environment and enjoys working as part of a dedicated team.

• Sense check engineers' timesheets
• Consumable Order Management
• Managing incoming service tickets and assisting with work allocation for service engineers
• Monitoring and responding to incoming emails
• Updating the CRM system and customer files
• Maintaining internal spreadsheets for maintenance planning and invoicing
• Providing proactive customer communication by telephone
• General administrative support to the Service Department

• Experience in a similar administrative or scheduling role
• Confidence and professionalism when speaking with customers
• Strong working knowledge of Microsoft Office
• Excellent communication and organisational skills
• Ability to problem solve and manage multiple tasks effectively

• Competitive salary
• Call‑out payment
• Paid overtime available
• Pension contributions
• Company van
• Company mobile phone
• Training programmes available

Click “Apply” now to submit your application for this exciting Service Administrator opportunity.