Receptionist - Patient Access Centre

Torbay and South Devon NHS Foundation Trust

The closing date is 16 March 2026

An opportunity has arisen to join the Trust’s busy Outpatient Reception team working across our Torbay hospital site. The working days are Monday - Friday, with the hours varying between 07:30 - 17:30 (7.5 hour shifts with 1 hour for lunch).

We are looking for a friendly, customer service focused individual who shares our core Trust values.

The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service, as they will be representing the Trust as first point of contact with our patients.

They will be organised and able to work in a busy environment with excellent communication skills as the role will involve contact with patients, clinical and administrative staff.

It is an exciting opportunity for anyone who is looking for a role in a busy and enthusiastic team delivering a high standard of care to patients. You will need to be a proactive, flexible, confident and motivated individual.

• Checking patients in for Outpatient appointments
• Booking, cancelling and rearranging Outpatient appointments
• Management of notes (tracering, requesting, etc.)
• Setting up of clinics for day
• Associated administration tasks (completing outcomes, etc.)
• Taking inbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing spreadsheets as required
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

The Outpatient reception team covers six busy reception areas within Torbay Hospital;
Main Outpatients Reception, Eye Clinic Reception, Fracture Clinic Reception, MAAT Reception, Paediatrics Reception and Crowthorne Reception.

The team is comprised of 15 staff that provide reception services for a multitude of different specialties across Outpatients.

For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

• 4 GCSE A - C to include Maths and English or equivalent
• Knowlege of IHCS/PAS

• Experience in a face to face customer service role
• Experience in an administration/clerical role
• Experience in a healthcare/hospital setting
• Experience working with emails, spreadsheets and Microsoft packages
• Previous NHS experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust