Service Desk Administrator

Location: Bird End

As the Service Desk/ Operations Administrator, you will play a pivotal role in supporting both our sales and technical teams.
Main duties for the Service Desk/Operations Administrator role:
 
* Act as the first point of contact for all customer enquiries, providing a friendly and professional experience.
 
* Log, assign, and coordinate IT support tickets using the company’s ticketing system (e.g., Autotask), ensuring timely updates and resolution.
 
* Oversee the workload of the technical support team, proactively liaising with engineers and managing the shared team calendar for appointments.
 
* Provide basic troubleshooting before assigning tickets and ensure accurate data capture for all support activities.
 
* Support the sales department with all administrative tasks relating to customer equipment leasing and finance agreements.
 
* Prepare and send welcome packs, invoices, e-signature requests, and contracts to customers.
 
* Lead weekly team meetings and provide administrative support to the Managing Director and Operations Director as needed.
 
* Organise equipment shipments and collections, liaising with suppliers, couriers, and customers.
 
* Ensure all documentation is completed accurately and in compliance with company procedures and FCA regulations.
 
* Foster a collaborative, friendly, and trustworthy company culture through proactive communication and teamwork.
Qualifications & Experience Service Desk/Operations Administrator role:
 
* Minimum 5 GCSEs including Maths and English.
 
* Experience in an office environment and with Microsoft Office/database systems is essential.
 
* Experience in a technical helpdesk and/or sales administration environment preferred