Corporate Receptionist

Better places, thriving communities.

Company name:
Mitie - Signature

Job Title:

Guest Services

Reporting to:
Guest Services Manager

Hours:

40 hours a week, Monday to Friday.

Our values and behaviours are built on the simple premise of ‘The exceptional, every day’ – our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:
The exceptional, every day.

Mitie was founded in 1987. Mitie is the UK's leading facilities management and professional services company, including Signature Front of House, looking after a large, diverse, blue‑chip customer base – from banks and retailers, to hospitals, schools and government offices including Network Rail. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country. There’s no limit to what you can achieve if you work for us.

As a Corporate Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.

As a member of the Guest Services team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

• Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
• Answer and direct incoming calls in a courteous and efficient manner.
• Manage the reception area, always ensuring cleanliness and organisation.
• Provide a site safety brief to everyone signing into the building.
• Proactively assist with any client events.
• Complete online Fire Warden Training and support with site duties during a building evacuation.
• Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
• Provide training for new team members and temporary team members.
• Ensure all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, with direction from the front of house manager.
• Report any faults or health and safety concerns to the relevant person or department.
• Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.

• Monitor and control access to the premises, following established security protocols.
• Verify visitor credentials and issue visitor badges as necessary.
• Remain vigilant for any suspicious activity and report concerns to appropriate personnel.

• Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
• Offer accurate information about the company, its services, and facilities.
• Handle inquiries and resolve issues promptly and effectively, always maintaining a high level of professionalism.

• Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms.
• Respond to the Reception Inbox, making sure all emails are replied to in a timely manner.
• Receiving daily parcel deliveries and ensuring the recipient is made aware.
• Effective management of administrative tasks such as, but not restricted to, monthly visitor figures, internal auditing and staff passes report.
• Keeping the front of house QHSE folder and documentation up to date.
• Maintain electronic and physical filing systems to ensure efficient record‑keeping.
• Support other departments with various administrative duties as needed.