Tenant Liaison Assistant

We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly.

• Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand.
• Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept.
• Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure.
• Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits.
• Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required.
• Gather tenant feedback, monitor performance, and provide regular reports on service quality.
• Investigate and respond to tenant complaints in line with company procedures.
• Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness.
• Undertake any other reasonable duties as required.

• Proven administration and clerical background with reception, switchboard, and telephone skills.
• Strong customer service experience with excellent written and verbal communication.
• Confident user of Microsoft Office (Word, Excel, Access) with relevant IT/word-processing qualifications.
• Strong organisational skills with the ability to manage workload methodically and meet deadlines.
• Self-motivated, flexible, and able to work independently or as part of a team.
• Ability to deliver high-quality work under pressure in a busy environment.
• Capable of providing excellent customer care in a polite and diplomatic manner.

• A temporary contract with the potential for extension.
• Competitive hourly/daily rate.
• Opportunity to gain experience with a respected organisation.