Medical Receptionist​/Care Co-Ordinator​/Administrator

Overview

The Receptionist, Care Coordinator is the first point of contact with patients and visitors and must receive and assist them in a friendly, efficient and professional manner.

To carry out a variety of administrative tasks for the efficient running of the Practice.

14 hours per week – Monday to Friday between 8:00 and 18:30.

• Welcoming patients at the reception desk and directing them to the relevant clinician.
• Scheduling appointments on behalf of clinicians using EMIS Web.
• Answering and making calls on behalf of clinicians and dealing with queries.
• Handling requests for repeat prescriptions and opening/processing all incoming mail.
• Managing incoming emails and new patient registrations, updating patient details on EMIS Web.
• Retrieving and filing paper notes, scanning all incoming practice post, referral documents, insurance records and other documents.
• Referring relevant documents to GPs, nurses and colleagues for action.
• Summarising paper records of patients registering at the surgery within practice policy and managing summary care records.
• Running relevant reports for patients with long‑term conditions and recalling patients by letter or phone as appropriate.
• Recalling patients for outstanding cervical smears and ensuring patient QOF elements are met.
• Covering for holidays and sickness as required; assisting with vaccination clinics during busy periods.
• Ensuring building security, opening and locking the building.
• Maintaining confidentiality of all patient information in accordance with GDPR, Caldicott, the Patient Identifiable Information Act 1997 and the Data Protection Act 2018.
• Supporting health and safety, equality and diversity, quality, communication and implementation of services as per Practice policy.

• GCSE or equivalent (required); grade A‑C in English and Maths.
• At least 1 year of reception experience and 1 year of administrative experience.
• Experience using EMIS Web clinical system (desirable).
• Driving licence (required).
• Available to work at least 14 hours per week during core hours – Mon‑Fri 8:00‑18:30.
• Applicants must be able to work 13.5 hours per week between Mon‑Fri 08:00‑18:30 (application question).

• Company pension.
• Free flu jabs.
• On‑site parking.
• Sick pay.

Solihull B92 0AH
– in person.

Hampton Surgery – Fentham Hall, Marsh Lane, Hampton in Arden, Solihull, B92 0AH
.