Helpdesk Coordinator

Location: City

Helpdesk Coordinator
Facilities Management (Hard Services)
Location: Leeds
Salary: £30,000 per annum
Contract: Full-time, permanent

About the Role
We are seeking an organised and proactive Helpdesk Coordinator to join our Facilities Management team, supporting predominantly hard services contracts. Based in Leeds, you will be the first point of contact for service requests, ensuring reactive and planned maintenance jobs are logged, prioritised, and managed efficiently.
This is a fast-paced role requiring strong communication skills, attention to detail, and experience within an FM or technical environment.

Key Responsibilities

• Act as the first point of contact for client service requests via phone and email
• Log, track, and manage reactive and planned maintenance jobs through the CAFM system
• Prioritise jobs in line with SLAs and contractual requirements
• Liaise with engineers, subcontractors, and internal teams to coordinate attendance
• Monitor job progress and ensure timely completion and closure
• Escalate issues where necessary to ensure service delivery targets are met
• Maintain accurate records, reports, and documentation
• Provide a professional and customer-focused service at all times

About You

• Previous experience in a Facilities Management helpdesk role or engineer scheduling
• Strong understanding of hard services (e.g. M&E, HVAC, building maintenance)
• Experience using CAFM systems
• Excellent communication and organisational skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Confident dealing with engineers, clients, and stakeholders
• Good IT skills, including Microsoft Office

What We Offer

• Salary of £30,000 per annum
• Leeds-based role with a stable, supportive team
• Opportunity to work within a well-established FM environment
• Career development and progression opportunities