Receptionist, Administrative​/Clerical

Overview

The National Badminton Centre is a modern facility with world-class badminton courts, gym facilities, a spin studio, meeting rooms, a 25-room hotel, a sports bar, a small restaurant and the National Badminton Museum. We aim to be a great place to work, rest and play, and you could be part of its success.

As part of the package, Badminton England offers 25 days’ holiday (pro‑rated and rising with length of service), free gym membership for you and a partner, a cycle-to-work scheme, a pension scheme, a health cash back plan, private medical insurance, learning and development opportunities, and employee assistance programme for legal, medical and wellbeing advice.

Do you want to join us in making badminton the most inclusive and accessible sport in England? Join a thriving team of staff to deliver a great environment for the local community in Milton Keynes.

Title: Receptionist

Team: National Badminton Centre

Responsible to: Hospitality Manager

Office

Location:

National Badminton Centre, Milton Keynes

Salary: £24,375

Term: Permanent, full time (37.5h a week)

The Receptionist will be responsible for providing a warm welcoming environment for all visitors to the NBC including athletes, gym & badminton club members, museum guests, lodge guests and the Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.

• Customer Service & Operational Management:
  Create a warm, welcoming environment for all customers and team members
• Provide excellent customer service to all guests – being open, friendly, confident and approachable
• Proudly representing the Badminton England team, living our values and promoting a positive brand image
• Handling transactions with ease and operating the cashless register efficiently
• Answering the telephone/emails in a prompt, friendly efficient way in order to direct callers to the appropriate contact point for both the National Badminton Centre and Badminton England
• Manage all members and visitors queries by resolving or escalating as necessary
• Maintain an organised front desk area, ensuring it is always tidy and presentable
• Assist with the daily operations of the National Badminton Centre, maintaining facilities and ensuring smooth functioning
• Key Holder – assisting with the centre opening and closing on a shift basis
• Carry out cleaning tasks in accordance with operational procedures and inhouse system - Opspal
• Process transactions through square and ensuring accurate record keeping for sales and bookings
• Book in conference room bookings
• Place orders where relevant
• Provision of administration support to other members of the team when required

• Ensure compliance with health and safety regulations across all areas of the building
• Ensure emergency response readiness including assisting with the coordination of evacuations
• First Aid Qualified – complete accident/incident reports and follow any First Aid incidents

• Contribute to effective handovers about your areas of responsibility
• Manage customer complaints, operational challenges, and sales inquiries efficiently
• Respond to all  messages and reviews in a timely manner
• Foster a motivating work environment through living our BE values
• Actively encourage all lodge guests/potential lodge customers to book direct through the National Badminton Centre website

• Team player, keen to develop ideas to improve our customer experiences
• Strong customer service skills
• Excellent communication skills
• Ability to multitask and prioritise in a fast-paced environment
• Great PC skills – ability to use a variety of software packages including Excel

• First Aid certification (training provided if needed)
• Flexibility to work evenings, weekends, and holidays as required

• To comply with the requirements of Badminton England’s procedures and policies
• To undertake such other duties as may be appropriate to achieve the objectives of the post (or as may be allocated)

• 25 days holiday per annum (pro-rated), rising by 1 day to a…