Fulfilment Manager

Fulfilment Manager

£35,000 per annum, Uckfield (outskirts - own transport essential), Monday to Friday 8:30am-4pm, 1 in 3 Saturdays 9am - 1:30pm (paid at 1.5x in addition to the annual salary - approx £1700 per year) ,Permanent, 20 days holiday plus Bank Holidays, Additional annual bonus, Casual dress, Company pension, Employee discount, On-site parking, Own transport essential

The Role
We are seeking a reliable, proactive, and detail-oriented Fulfilment Manager to join a modern, innovative, and fast-growing business in the health and wellbeing sector. Reporting to the Operations Manager, you will lead a team of four warehouse and order processing operatives, ensuring smooth and accurate fulfilment operations. This is a hands-on role where you will play a key part in maintaining high standards and driving efficiency.

Key responsibilities include:

Oversee picking, packing, and dispatch of orders across all sales channels
Maintain accuracy and minimise dispatch errors within agreed KPIs
Investigate and resolve fulfilment issues, implementing solutions
Manage stock levels and replenishment
Motivate and lead the team, conducting regular 1:1 sessions
Ensure sufficient staffing levels and manage rota requirements
Implement and maintain Standard Operating Procedures (SOPs)
Adhere to hygiene, health and safety, and GDPR compliance
Train and retrain fulfilment staff as required
Maintain tidiness and standards within the fulfilment area
Manage building maintenance issues and report as necessary
Be willing to work under pressure and take initiative when needed

Requirements
Strong IT skills and excellent attention to detail are essential, along with good Maths and English. Previous experience in fulfilment, warehouse management, or order processing is highly desirable. This role could suit someone who has worked as a Warehouse Supervisor, Logistics Coordinator, or Dispatch Manager.

Company Information
You will be joining a forward-thinking, family-run business that manufactures and distributes high-quality health products. The company prides itself on innovation, excellent customer service, and a supportive team culture. With continued growth, this is an exciting time to become part of their journey.

Package

£35,000 per annum
Additional annual bonus based on company and employee performance
20 days holiday plus Bank Holidays
Casual dress code
Company pension
Employee discount on products
On-site parking
Monday to Friday, 8:30am-4pm
30-minute paid lunch break
1 in 3 Saturdays (9am-1:30pm) paid at time and a half
Company-provided t-shirts and sweatshirts

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion