Customer Service Coordinator; FTC

About the Role

Our office in Maresfield, UK,is looking for a Customer Service Coordinator to join the team on a 12 month FTC.

Our Customer Service teamseeksto provide first-in-class service to ourclientsand this role is integral to fulfilling that promise! As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by providing world-class service to our clients every day as well as driving our service growth..

• Address and resolve customer inquiries and concerns ina timelyand efficient mannervia email and telephone
• Build expert, dynamic knowledge of the company’s products and services
• Document and report recurring customer feedback and issues.
• Support colleagues deal with difficult customer situations
• Monitor and manage customer feedback and satisfaction metrics.
• Provide insights based on customer feedback toassistin business decision-making.
• Raise invoices for customers/chase outstanding payments.
• Schedule engineers' workload.
• Process parts requests from engineers.
• Manage customer accounts– build relationships/rapport with these customers
• Liaise with Service Engineers and Customers to process staff vetting requirements.
• Update customer portals with relevant information/documentation
• Fulfil any other reasonable requests asdeterminedby the company, aligning with the role, skills, and experience.
• Meet personal/team qualitative and quantitative targets by explaining the benefits ofadditionalproducts and services to customers and seizing opportunities to sell
• Ensure thatour customers moving from productwarrantyperiod to regular operations are introduced toour service offering and its benefits
• Upsell contractswhennon-contracted customers reach out to us for service support,as well assupportidentifyingservice opportunities from the existing customer base overall
• Ensure that our service opportunitiesaresystematicallyfollowed-up
• Guaranteetimelyservice contract renewal,supportingoverallcustomer retention through exceptional customer service and experience

• Proven experience in a customer-facing role within a fast-paced environment. Experience in the manufacturing or physical security industry would be an advantage.
• Prior experience of working with key accounts
• Experience with in sales
• Growth mindset
• Solutions oriented
• Excellent listening and communication skills
• Relationship Management skills
• Team Oriented
• Excellent multi-tasking/attention to detail
• Ability to remain calm under pressure
• Excellent problem-solving skills
• Excellent Microsoft office skills

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.