Waiter​/Waitress

Job Summary

To provide quality food and beverage service that is consistent with the SBU’s SOP at all times.

• Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.
• Provide a link between kitchen and service areas.
• Provide table and/or counter service of all menu items.
• Provide table and/or counter service of alcoholic / non‑alcoholic beverages.
• Update food and beverage knowledge required to carry out duties
• Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
• Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.
• Be aware and follow HACCP Procedures and Fire Safety Procedures.
• Follow and complete assigned tasks on time.
• Arrange necessary mise‑en‑place and side stations accurately to run operation smoothly.
• Be aware of the reservations in the assigned section.
• Greet the guest and present the menus according to the SOP (if applicable).
• Take the food and beverage order from the guest using up‑selling skills (if applicable).
• Know all the drinks prices, cocktail, shooter, wine and champagne lists.
• Enter all food and beverage orders into the POS system and ensure that customer orders are assembled properly in kitchen and the bar.
• Serve drinks and food according to the guest orders.
• Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.
• Refilling customer drink orders throughout the meal.
• Clear all the chinaware and glassware when guest finished their meals and drinks.
• After guest left reset the tables for next diners immediately.

• High School or equivalent.
• Vocational Diploma or certificate.
• HACCP – BASIC
• Food Hygiene – BASIC
• Minimum one year experience in similar role and property rating.
• Basic knowledge and experience of non‑alcoholic and alcoholic beverages.
• Knowledgeable in food and beverage service standards.
• Experience and knowledge in upselling.
• Knowledge of cashiering procedures. Knowledge how to use POS.