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Senior SaaS Customer Retention Lead

Job in Tysons, Fairfax County, Virginia, USA
Listing for: Cvent
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 75000 - 85000 USD Yearly USD 75000.00 85000.00 YEAR
Job Description & How to Apply Below
A leading hospitality technology provider in Virginia is looking for a Customer Retention Manager to manage escalated client accounts. You will be responsible for resolving complex issues, collaborating across departments, and ensuring customer satisfaction. Ideal candidates will have over 6 years of experience in customer-facing roles within a SaaS environment. The role offers a salary range of $75,000 to $85,000 annually, plus commissions, alongside a competitive benefits package.
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Position Requirements
10+ Years work experience
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